RM Brands delivers to customers in the UK. 

Shipping Method  Cost Delivery Time
Tracked Standard Shipping £5.95 / Free over £60 5-10 working days
Next Day Delivery  Complimentary on orders over £200

1 working day* 

*(Orders must be placed by 12PM previous working day)

 

*Delivery time is based on all orders placed before 12pm on any previous working day. Orders placed after 12pm will be dispatched next working day. Orders are not dispatched Saturday, Sunday and Bank Holidays and will be processed the next working day. 

**Complimentary Next Day is offered for all orders over £200. 

 

Returns & Refunds

 

All items MUST be returned in saleable condition: unopened and with all packaging and seals intact. 

 

If you are unhappy with your purchase, we will process a refund or exchange for all items returned to us within 28 days of receipt. In order to process the refund, all items returned to us must be in their original packaging, unopened and unused. Please note, RM Brands will not be responsible for the costs of returning unwanted items. 

 

Please note: Refunds are processed onto the original method of payment only and it can take up to 10 working days for this to reflect on your account. 

 

Damaged Good & Wrong Items

Should your order arrive damaged during the delivery process, please contact our Customer Support at office@thermbrands.co.uk with your name, order number and photo(s) of the damaged parcel. One of our representative will help assist you. 

 

We are sorry to hear the wrong items was received. We're carefully working on every order to ensure you are receiving your beloved product, yet sometimes mistakes happen. But don't worry, we can help with this. Please contact our customer support at office@thermbrands.co.uk and one of our representatives will assist you.